HOW TO ORDER:

We accept internet, mail, fax and phone orders. Complete the online order process for all orders. You will receive an automatic confirmation by email. That will let you know that we have received and are processing your order.

To send orders by mail/fax: You can select "Mail Order" as the payment method during the checkout process. Then print and send your order by mail or fax to:

California Custom Coatings Attn: Mail Orders P. O. Box 505 Keller, TX 76244 Fax: 817-431-1595

Credit Cards:

We are currently accepting American Express, Mastercard, Visa and Discover. Your order is processed over a secure server. (See privacy policy). If you order by mail or fax and use a credit card, please provide the following information: your name, exactly as it appears on the card; card number and expiration date; the name of the bank that issued the card and the address where you receive your credit card statements. Sign your name and provide us with a contact phone number. Please note that your card will not be charged until the merchandise you've ordered is ready to ship.

Checks and Money Orders:

Please make these payable to California Custom Coatings. There is no hold on any order using a cashier's check or money order. We will accept personal checks. Please understand that all personal checks will require up to a 15 day hold until the funds have cleared your bank before your order is fully processed.

SALES TAX:

Unfortunately, if we are shipping your order to Texas we have to charge you 8.25% sales tax.

SHIPPING:

48 Contiguous U.S. Residents:

All orders are shipped by UPS Ground. Unfortunately we cannot expedite shipping on orders containing aerosol cans due to regulations.

In general, most orders are shipped within one to three business days of your order.

UPS Ground from coast to coast can take up to six business days, so please allow time for your package to arrive. Also, please remember that holidays can interfere with normal shipping times.

Alaska & Hawaii Residents:

UPS is now offering Ground service to Alaska and Hawaii although the rates are still rather high.

WARRANTIES:

All items are warranted to be free from defects in materials and workmanship at the time of shipment to you. All parts are backed by the limited warranty extended by the manufacturer. Warranties will vary depending on the product. When applicable, we provide the manufacturer's warranty information on the product's order page. Please keep your receipt and order information in the event a warranty issue should occur. Parts returned for warranty will be exchanged or credited at our option. We will not back warranty requests due to shipping damage, improper handling or installation, abuse, neglect, accidents, or competition use. Warranty claims apply to the parts only, and do not cover labor, installation, paint, or other incidental charges.

RETURNS:

Returns are part of doing business. Please observe the following guidelines:

1) Please email us before returning any item with your reason for requesting a return. Cans that have been used or tested are not returnable.

2) We will respond with a return authorization R.A. number and our shipping address. The R.A. number helps us track and process your return quickly and efficiently. Write the R.A. number on the outside of your return package, include a copy of your original invoice, and return the package within 10 days of the receipt of your R.A. number. We will not accept any returns without an R.A. number.

3) All items returned must be in unused condition and in the original packaging.

4) Used, painted or prepped parts are not returnable.

5) Package and insure all items for their full value. Lost or damaged parts cannot be exchanged or refunded.

6) Return packages must be sent pre-paid directly to the shipping address we provide you. We do not accept packages returned to us by Greyhound or other shippers that require us to make terminal will calls. Any return sent C.O.D. will be sent back to you by your freight company.

7) Refunds will be issued by the same method of payment used for the original purchase.

8) Products returned may be subject to a restocking fee and you are responsible for the return shipping costs unless: a) the product is being returned due to defect or b) an error on our part in fulfilling your order. We incur shipping costs and credit card processing fees to fulfill your order. Therefore, if you simply change your mind on the product, please understand that we are unable to refund certain costs.

9) No returns will be accepted after 30 days.